Insight That New Open Doors.
Customer Data or Customer Intimacy?
What are your Big Data investments really leading to?
For some time now, analytics has been the much-discussed solution to revolutionizing customer experience management. However, enterprises are still struggling with “data” and customer engagement is not truly “big” in terms of business impact.
Analytics & inshights
So why has that promise not been met? Well, analytics is the science of data collection and the art of analyzing—for it to serve well in real-world application. When the science fails
Digital & Social Media Analytics
1Digital & Social Media Analytics
Today’s multi-channel digital ecosystem requires you to rethink how you collect, measure, and analyze data across all channels. Determine who, why, and how customers are interacting with you digitally. Integrate digital analytics into your decision-making for optimized channel management and IVR routing. Or to drive better quality traffic to your websites
Risk & Financial Analytics
1Risk & Financial Analytics
The unique combination of Concentrix’ Fraud Control Unit and operational and collections analytics (e.g., Parameter Estimation and Benefit Modeling) helps you manage credit portfolio risk. Optimize offers, meet regulatory requirements and enhance collection. Our persistency analytics help insurer clients retain customers and drive premium collection. We help healthcare payers control claims leakage by identifying causes of erroneous payments
Operational Analytics
1Operational Analytics
Optimize customer engagement by leveraging revenue generation/upsell conversion analytics or FCR analytics at various inbound customer touch points to create efficiencies. Use our outbound campaign analytics to upgrade your renewal or collections rates, or to drive effective loyalty programs. Identify process gaps/delays in front,
Business Intelligence & Reporting
1Business Intelligence & Reporting
Our spectrum of data extracting, cleansing and storage services allow you to leverage it for analysis and reporting. Our consultants help you design and build a data warehouse to consolidate/integrate structured and unstructured data. Create a single view of the customer. Use automated reporting, alerts, dashboards and other easy-to-use visual representations of data to identify trends